This website (this “Site”) is operated by Groupzon Software Pvt. Ltd.. (“Groupzon Software Pvt. Ltd.”). Throughout the Site, the terms “we”, “us” and “our” refer to Groupzon Software Pvt. Ltd.. Groupzon Software Pvt. Ltd. offers this Site, including all information, tools and services available from this Site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here and the privacy policy.
By visiting this Site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service” or “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink, including the privacy policy. These Terms of Service apply to all users of this Site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the Site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions herein, then you may not access this Site or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to this Site shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our Site. It is your responsibility to check this page periodically for changes. The date of the last update to these Terms of Service appears at the top of these Terms of Service. Your continued use of or access to this Site following the posting of any changes constitutes acceptance of those changes.
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence.
You may not use our Services for any illegal or unauthorized purpose nor may you, in the use of the Services, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Services, use of the Services, or access to the Services or any contact on the Site through which the Services are provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
We are not responsible if information made available on this Site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This Site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this Site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our Site.
We reserve the right at any time to modify or discontinue the Services (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Services.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
Certain content, products and Services available via our Site or Services may include materials from third-parties. Third-party links on this Site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
Occasionally there may be information on our Site or in the Services that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using this Site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Services constitutes the entire agreement and understanding between you and us and govern your use of the Services, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Karnakata and the federal laws of India applicable therein. You hereby irrevocably submit and attorn to the jurisdiction of the courts of the Province of Karnakata, and the proper courts of appeal there from, over any action or proceeding arising out of or relating to these Terms of Service and you irrevocably agree that all claims in respect of such action or proceeding may be heard and determined in such courts.
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Questions about the Terms of Service should be sent to us at info@groupzonsoftware.com.
All estimates/quotes are based on our understanding of your requirements and as per given time-frame. Any changes to the functionality including micro-improvements, may incur additional costs accordingly. Please ensure and clarify our understanding in a face to face meeting.
By accepting a quote, you agree to and accept the terms and conditions of Groupzon Software Pvt. Ltd.s Pvt Ltd. Acceptance can be verbal, by email, payment of Initiation, signing a quote.
Clients to ensure that we have included all requirements in the quotes/ proposals/ estimates and that we fully understand their requirements. Clients must provide us with clear guidelines along with the flow or specific details they may require. When such details are not provided, we will proceed with our understanding of the requirements and quote accordingly. At a later stage, if a discrepancy arises, it may lead to additional costs to accommodate the changes. Thus, it is essential that you clarify every aspect of your website development and ensure that you have been quoted on the right requirements.
Any complexity related to specific tasks, must be advised in advance and included in the proposal for costing purposes. We operate in good faith and rely on our clients to disclose the full picture at the time of quotation. Any discrepancy arising due to unclear requirements will not be borne by Groupzon Software Pvt. Ltd.s.
There are limited man-hours allocated to each task including Project Management Digital and collateral development. Minor changes may be included within the allocated hours. This will be analyzed on a case-by-case basis.
Groupzon Software Pvt. Ltd.s will make every effort to complete the project/changes in the given timeframe. Reasonable delays are accepted if functionalities are redefined or modified.
Any delays at client’s end, may delay the project and proposed timeframes and may incur additional costs.
Any bugs (programming errors) reported during or just after the development does not attract additional charges.
Any re-work on an already completed task will attract additional charges. Any changes in the design after the design approval will incur additional charges.
Any modifications requested during the development or after the Go-Live approval will incur additional charges. All additional work, over and above the estimates is charged separately. Under no circumstances will Groupzon Software Pvt. Ltd. be liable for any delays caused by change in the project brief.
Website/application content and all related materials need to be provided to us within the first two weeks of starting the project. Any delays thereafter may delay the project and may incur additional charges if it goes beyond reasonable timeframe.
Our websites/applications are generally tested on PCs and include near recent versions of following browsers: IE, Firefox, Chrome & Safari. If you require testing to be done on any other browser, please let us know in advance.
Responsive/multi-device compatible web pages are tested on iPhone and iPads. If you require testing to be done on any other device, please discuss it in advance.
If your website/application is not hosted on a groupzon server, any additional manhours that may be required due to any server or network related issues are not covered in our quotes and may be charged separately.
Please note that at any stage during the project, stalling of the project for over two calendar months will incur administration costs. Furthermore, it may increase the previously approved estimates. If you require the project to be put on hold, please advise us in writing in advance. To put the project on hold without incurring additional charges, we will need the account to be up to date based on the work done. Further details can be discussed if such a situation arises.
Groupzon Software Pvt. Ltd. software codes (not including open source software) are copyrights of Groupzon Software Pvt. Ltd.. The codes can be handed over at an additional cost for use once all previous invoices are settled, on the condition that the codes are used only for use or modification for re-use for further development for the specified client or subsequent owners of that legal entity. Under no circumstance, the codes will be allowed to be used for re-selling or duplication purposes.
All Products Build by Groupzon are proprietary to Groupzon Software Pvt. Ltd.. Groupzon owns copyrights of all codes written for any client, unless arrangements are made prior to start of the project. Groupzon warrants a license to use any custom-built software for the client, for their use only. This license is granted while paying for the hosting and it cannot be transferred to any external host; this includes any access to the software codes.
The website or software application will be designed to be deployed on the web, via using a commercial grade web-server or a similar setup. Based on your website traffic, the website may not perform if deployed on a generic office network environment.
Depending upon the functionalities required, there may be 3rd party components such as Third-party Payment Gateways or SSL certificates involved in building a website/application. Although Groupzon Software Pvt. Ltd. does its best in recognizing the suitability of any such component, any unforeseen limitations of 3rd party components are beyond our control. Any third-party component purchase costs (such as SSL, Payment gateway, Google Adwords, Plug-in licenses etc) are not included in our quotes.
Groupzon Software Pvt. Ltd. takes no responsibility of any open source products such as WordPress, Open Source carts, Joomla etc. It is client’s responsibility to update all components and third party software’s. We suggest you to take regular back-ups to avoid any disruptions.
groupzon offer packages in co-ordination with third party providers. Changes to the third-party provider’s rules and policies may ultimately affect the services we provide or the terms and conditions herein.
The client must recognize that at times there may be unforeseen circumstances that will delay the development process, particularly with reference to the integration of third-party software. We will try our best to complete the project as agreed in the proposal. As long as it is within a reasonable period, the client agrees not to penalize us for any genuine delay, when every effort to keep the project on the proposed schedule is taken.
Domain registration/renewal charges are not included as a part of any project/ proposal unless mentioned otherwise. If required, a quote for which will be submitted separately and approved by the client.
Hosting charges are not included in the quotations unless mentioned otherwise. Groupzon Software Pvt. Ltd. can organize an appropriate hosting solution if required, a quote for which will be submitted separately and approved by the client. Where clients decide to organize their own hosting, we should be consulted before finalizing the type of hosting and database, as it should meet the requirements of the technology used for the development. Please note that we’ll require full access with hosting support for testing and deploying the application. Groupzon Software Pvt. Ltd. will not be liable for any delays or errors caused by direct or indirect actions of the hosting company.
Groupzon Software Pvt. Ltd. generally builds and tests the websites/applications on our own servers or hosted domains. groupzon cannot give access to their test servers and test websites to the clients or any third party. The website/application can be transferred to a nominated 3rd party server upon full payment of all invoices and dues.
Notwithstanding any other provision in the agreement, in consideration of the Customer entering into this agreement with groupzon, upon full payment of any outstanding invoices, groupzon will grant an unconditional license to the Customer to reproduce, publish, communicate, use, exploit, vary, or otherwise deal with 1) the graphics, 2) texts and 3) images used in the published website and associated of form and functionality. This will not include the intellectual property relating to the production of the website including the digital strategies, programming codes, database structures, scripts, forms or functionalities.
All communications/correspondences are generally done via emails. It is client’s responsibility to keep us updated with their relevant email addresses.
Digital Marketing/Collateral Development Terms
All digital marketing/strategy packages are for a minimum of 6 months period.
Thereafter, cancel anytime with clear one month email notice. Billing cycling as per agreed terms.
Packages are designed with keeping in mind, Digital Marketing / Collateral Development requirements of the client
Any extra hours used may be billed separately. Any urgent tasks will be charged separately. Support requests need to be sent via email to info@groupzonsoftware.com
We strongly recommend our clients to have a direct debit set-up for the same.
There are absolutely no refunds for any fees related to the digital marketing/collateral development package.
All Digital Marketing / Collateral Development are for a minimum of 6 months period.
Thereafter, cancel anytime with clear one-month email notice. groupzon reserves the right to terminate at any time with written notice to the Client.
Basic Annual Maintenance Package Terms:
All maintenance packages are for a minimum of 12 months period.
Maintenance packages are billed annually, however are paid quarterly via direct debit.
Packages may include 12 months basic website hosting, email hosting and DNS hosting.
Packages are designed to serve website maintenance tasks only. The hours may not be used for projects such as full redesign or major functionality add-ons.
Does-not include any Digital Strategy, Business Analysis, Solution Architect, SEO and Digital Marketing work.
Any extra hours used will be billed separately.
Support requests need to be sent via email to info@groupzonsoftware.com
Any urgent tasks will be charged separately.
The package is auto renewed every year on its anniversary date.
Maintenance fees are payable monthly/quarterly/yearly based on the aggrement.
More than three missed payments may attract termination of the package and the client will need to pay immediately the entire remaining amount on the package.
There are absolutely no refunds for any fees related to the monthly maintenance package.
In case Client need to cancel the auto annual renewal, please inform us in writing (email) at least one month prior to the renewal date.
For any reason if the Client decides to terminate an on-going maintenance package then they will need to pay the balance amount of the remaining months. Groupzon reserves the right to terminate annual maintenance at any time with written notice to the Client.
For general website design & development projects we employ the following steps:
Groupzon Software Pvt. Ltd. practices a no refund policy due to the fact that creative and development work requires team effort in preparation and planning prior to translating into work on paper or digital. Therefore, there will be no refunds whatsoever, in the event of cancellation of assignments.
For minor or once-off works, payments need to be made either in advance or as per the terms mentioned in the invoice/proposal. If you require any changes to the terms, you must inform us in writing (emails accepted) within two working days of the receipt of the same.
Is the date on which the payment is due as per the terms on the invoice/proposal.
An invoice is deemed to be outstanding if the payment is still due after 14 days of the expiry of the due date.
Client is provided a further 7 days after late payment fee is applied to pay the invoice. Failure to pay will result in the outstanding amount referred to a debt collector. Groupzon Software Pvt. Ltd. will not be liable for any costs or charges associated with the recovery of the outstanding amount. Any charges associated with the recovery of the outstanding amount (debt collectors, administration charges, legal fees) will be referred to the client for processing.
If you are late with a payment or have any queries regarding the Invoice, please contact Accounts Manager immediately on receiving the invoice or reminder emails.
All communications/correspondences are generally done via emails. It is client’s responsibility to keep us updated with their relevant email addresses.
Any payment relating to the domain name registration renewal or hosting or any 3rd party products or service purchased on behalf of the client will have to be paid in full and is non-refundable. In case of all renewal cancellations, we must be notified at least 30 days before the renewal date.
Groupzon Software Pvt. Ltd. generally builds and tests the websites/applications on our own servers or hosted domains. The website/application will be transferred-off to the nominated 3rd party server upon full payment of all invoices and dues.
In the event of a dispute, Groupzon Software Pvt. Ltd. reserves the right to charge the client in full for the work done as well as for the resources spent in managing the dispute. In such an event, Groupzon Software Pvt. Ltd. reserves the right to charge the client without honoring any discounts that were previously honored in good faith. Under no circumstances will Groupzon Software Pvt. Ltd. be liable for any damages arising from misrepresentation or misinformation.
Groupzon Software Pvt. Ltd. reserves the right to refuse service to any client, if these are not aligned with our business operating principles and policies.
Groupzon Software Pvt. Ltd. provides its services as is, without any guarantees on security or other issues leading to loss of data, sale or reputation. We ensure to the best of our ability that our systems and servers are protected from hackers, viruses, intruders and other online and offline problems, however we will not be held liable for any disruption of services if such situation arises.
Relationship of Groupzon Software Pvt. Ltd. with its suppliers, partners and sub-contractors is of an independent nature. None of the parties have any power, right or authority to interfere or bind the other or assume or create any obligation or responsibility, whether expressed or implied, on behalf of the other or in the other’s name.
Client will indemnify and hold Groupzon Software Pvt. Ltd., its licensors, content providers, service providers, employees, agents, officers, directors, contractors and subcontractors (the “Indemnified Parties”) harmless from your breach of any of these Terms And Conditions or any other terms, conditions, policies or procedures herein, including, without limitation, any use of content other than as expressly authorized in these Terms and Conditions. Client agrees that the indemnified parties will have no liability in connection with any such breach or unauthorized use, and you agree to indemnify and hold harmless the Indemnified Parties from any and all resulting loss, damages, judgments, awards, costs, expenses, and attorneys’ fees in connection therewith. You will also indemnify and hold the Indemnified Parties harmless from and against any claims brought by third parties arising out of your use of the information obtained from Groupzon Software Pvt. Ltd..
Groupzon Software Pvt. Ltd. will not be liable for any breach of the agreement which is caused by a matter beyond its reasonable control including but not limited to Act of God, are, lightning, explosion, war, disorder, flood, earth quake, industrial disputes (whether or not involving their employees), extremely severe weather, or acts of local or central government or other competent authorities.
Hosting is an annual charge which must be paid in advance for the whole year. It is the client’s responsibility to renew the hosting in time i.e. before the expiry date.
Failure to renew in time can lead to loss of files, data, emails, backups etc. All unpaid hosting is disabled or deleted from the server.
All renewals must be paid by seven working days prior to the expiry date. groupzon will not be responsible for issues relating to delayed payment.
Hosting are on shared and non-shared servers hosted via third party providers. Groupzon Software Pvt. Ltd. ensures best to our ability that our systems and servers are protected from hackers, viruses, intruders and other online and offline problems, however we will not be held liable for any disruption of services if such situation arises. Client is solely responsible for the content stored on and served by the hosting service purchased and the activity of any scripts or email services created under the hosting service. The Customer must maintain the security of all account passwords and applications or scripts and ensure all scripts under the hosting service are free from malicious content that may harm any part of the Server, other client accounts hosted, or the external systems of visitors viewing the hosted content.
In case of a malware attack, groupzon reserves the right to delete files on the hosting service without giving any prior notice.
Hosting Cancellation requests must be sent in writing or by email one month prior to the expiry of the same. Once the hosting has been renewed, it cannot be cancelled and must be paid for the full year.
If the hosting is not paid and renewed before the expiry date. We reserve the right to disable the hosting and all associated services including emails and dns records. Additional charges will be applicable to re-enable the hosting. groupzon will not be responsible for any loss of data, files, emails, backups, restoration costs etc.
If a hosting has been cancelled / disabled then all files, emails, databases and backups will be deleted from the server without any notification to the client.
All emails are to be downloaded on the client’s computer periodically. Email boxes must be kept within their quota limits. Periodical maintenance may be carried out on the email box and emails older than 6 months are deleted.
Client’s must not use the email hosting for inappropriate content and other undesired emails which can result in spamming or infecting the server. Under such circumstances, immediate action will be taken, and the required files and data will be deleted without any prior notice.
Groupzon offer packages in coordination with third party providers. Changes to the third-party provider’s rules and policies may ultimately affect the services we provide or the terms and conditions herein.
Hosting are on shared and non-shared servers hosted via third party providers. Groupzon Software Pvt. Ltd. ensures to the best of our ability that our systems and servers are protected from hackers, viruses, intruders and other online and offline problems, however, we will not be held liable for any disruption of services if such situation arises.
It is the client's responsibility to renew their domain names with us. All invoices and dues must be paid in full before we release the requested domain name. Groupzon Software Pvt. Ltd. has the domains in a common pool account and therefore cannot give access to its domain control panel. Groupzon offer packages in coordination with third party providers. Changes to the third-party provider’s rules and policies may ultimately affect the services we provide or the terms and conditions herein.
All content of this website is a property of Groupzon Software Pvt. Ltd. unless otherwise specified. Groupzon Software Pvt. Ltd. reserves the right to change the content or policies without any prior notice.
The project related copyrights can be transferred to the client at an additional cost, after the full payment of the project and upon signing the Certificate of Acceptance. Groupzon Software Pvt. Ltd. reserves the rights to refuse the transfer of ownership if irregular circumstances arise.
Copyrights handed over to the client do not include rights to re-use the code for another website or re-sell the programming codes for any commercial or noncommercial purposes. In the case of business restructuring or ownership change, ownership of the website may be transferred from one owner to another. New owners are not allowed to re-sell or re-use for any commercial or non-commercial purpose.
Groupzon Security EMI and Groupzon Mobi Protect are proprietary to Groupzon Software Pvt. Ltd. and cannot be transferred to any external host.
In the event of a Webmaster change, site owners are not allowed to display the credits to the new website, unless such time that the website functionality and appearance wise is changed by over 50% of our original work.
Groupzon Software Pvt. Ltd. reserves the right to change the terms and conditions without notice.
We are passionate about technology, service and innovation which suit the requirements of our customers as per modern trends.
BE - 30, 69 Shanti Pally
Kolkata - 700107
Beside Acropolis Mall
